Sector
Digital services for county and national government
Service portals, public registers, permit and licensing systems: built to be used by a citizen on a KES 3,000 phone, and documented well enough to survive an audit.
Procurement status
30% of national procurement spend is reserved for youth, women and PWD-owned enterprises under AGPO.
What usually goes wrong
The failures are rarely technical.
A public service that works in the office and fails on a phone in Kitui has not been delivered. These are the four we are called in to fix.
It is too heavy for the connection it is used on
Portals designed on office fibre and opened on 3G. The citizen gives up, then queues at the counter instead, and the system is recorded as unused rather than unusable.
Nobody can answer a question about it
Applications are recorded but never counted. When the county assembly asks how many permits were issued last quarter, somebody spends three days in a spreadsheet.
Personal data is collected without a basis
Forms gathering ID numbers and phone numbers with no privacy notice, no retention rule and no record of consent. The Data Protection Act applies to public bodies too.
The vendor left and took the keys
No source code, no documentation, no access to the hosting account. A change that should take a day becomes a new procurement.
What we build for this sector
Systems a citizen can finish on one bar of signal.
Permit & licensing systems
Application, inspection, approval, renewal and revocation, with a full audit trail and role-based approval.
Public registers & portals
Searchable, accessible, and light enough to load on mobile data, with the content editable by your own officers.
Revenue & payment flows
M-Pesa collection with reconciliation your finance team can check against the bank, not against a screenshot.
Departmental dashboards
The numbers the assembly asks for, calculated once from live data rather than assembled by hand each quarter.
Data protection implementation
Lawful basis, privacy notices, consent capture and retention schedules, applied to the forms you already run.
Accessibility remediation
Contrast, keyboard navigation, screen-reader structure. A public service has to work for every member of the public.
What we commit to
Published before you contract us.
These are in our standard terms, not negotiated per project. If we miss them, you have something to point at.
- Page load on mobile dataunder 2.5s
- AccessibilityWCAG 2.2 AA
- Uptime on supported systems99.5%
- Response to a reported fault4 working hours
- Data residencyStated per project
- Source code & hosting ownershipYours